Политика защиты личных данных 2017
Vueling undertakes to comply with its obligation of secrecy regarding personal data and to store the data confidentially, and has taken all necessary measures to avoid unauthorised alteration, loss, treatment or access, bearing in mind at all times the state of technology as provided for in the legislation on personal data protection applicable in Spain. Vueling may update this Privacy Policy, so we recommend that users review it regularly.
What personal data do we gather?
Through its forms, Vueling gathers personal data that is necessary for the provision of its services or for performing electronic transactions, such as your name, surname, email address, home address, tax ID number or identity card number, credit card number, telephone number or billing details..
Vueling also obtains information in relation to your browsing through the website or App, such as number of visits, log-in information, digital fingerprint or location. Vueling may also obtain information regarding emails, such as read receipts.
As regards the cookies used by Vueling, you can find more information in our Cookies Policy.
Who do we share your data with?
As the party responsible for the generated files containing personal data provided by users, Vueling hereby informs you that it may release your data to its majority shareholder International Consolidated Airlines Group, S.A. (IAG Group), or other companies pertaining to the IAG Group for the purposes specified in this Privacy Policy. For more detailed information on the companies pertaining to the IAG Group, please visit the website (www.iairgroup.com). It may also release data to third parties in those cases permitted by the applicable legislation, when there are reasonable grounds for doing so, such as certain cases of fighting and preventing fraud, as well as to other airlines with which it has codeshare or to competent Authorities and Public Administrations as required, even outside the European Union.
Vueling may also grant access to the aforementioned data to external service providers acting as data processor on behalf of Vueling, who are not permitted to use the data for other purposes nor surrender the data to third parties.
Vueling may also give third parties a portion of certain statistical data which, in no case, shall reveal the user's identity.
How do we obtain your data?
Vueling may gather users' personal data during the ticket booking procedure through the Vueling website (hereinafter the “Website”), Vueling mobile application (hereinafter the “App”) or telephone, contracting products or services, while browsing its Website or using the App or social media, when opening a user or loyalty account, when subscribing to newsletters, when taking part in competitions, prize draws or similar, or through third parties who provide us with data such as travel agencies or tour operators or airlines with codeshare.
What do we use your data for?
The user accepts that all personal data provided, including location data, can be incorporated into one or several automated file(s), owned by Vueling, for the purpose of:
Responsibility for veracity of the information
Users will in all cases be responsible for the truthfulness of the data provided and shall be responsible for notifying Vueling as to any changes therein. Vueling reserves the right to exclude from the registered services all users who have provided false or fraudulent data, notwithstanding any other actions applicable under the Law.
Vueling shall not be held liable for the links on its Website and which refer to other websites belonging to third parties responsible therefor.
Exercise of your rights
To exercise their rights of access, modification, cancellation and objection, users can write to Vueling, attaching a photocopy of their Identity Card or passport, at the following address: Vueling Airlines, S.A. (Legal Department), Parque Empresarial Mas Blau II, Plaza Pla de l’Estany nº 5, 08820 El Prat de Llobregat (Barcelona) or emailing lopd@vueling.com, also attaching a photocopy of their Identity Card or passport.
Vueling App
Vueling offers users a free App through which they can book flights or services on a mobile device (smartphone or tablet). The App processes or gathers certain user data in a similar manner to the Website, and stores the data on the device's local storage. In addition to the above, Vueling may gather data concerning the user's location through GPS, Bluetooth, Wi-Fi networks,, IP address or similar technologies to provide the user with information about the closest airport, operations, flight bookings, additional services or other informative or commercial communications via push notifications, providing the user has given their consent by way of their mobile device, which can be revoked at any time via said device.
Vueling may also use location data for statistical purposes or to offer personalised promotions or services and establish anti-fraud policies.
Social media
Vueling may hold accounts on different social media in order to promote its services and may, through the provider of such services, access certain information about the user, which the user has previously agreed to share through said media. Vueling may use the data gathered through its social media accounts to create segmented advertising campaigns, competitions, prize draws and promotions in accordance with the conditions and privacy policy specific to each social media.
Through its Website, Vueling may offer users services that will be rendered by third parties, such as hotel booking, car parks, car hire, luggage transportation or other related services. Users who book such services must accept each service provider's terms & conditions and privacy policy, whereby Vueling shall not be held liable for the services nor for data provided voluntarily by the user.
Transaction security
Vueling ensures the security and confidentiality of your transactions made through the Website or App and takes all necessary precautions to prevent any unauthorised access by third parties, taking into account the state of the art at all times.
We work continuously to fight fraud and identity theft in electronic transactions, using software and systems that help us detect potentially fraudulent behaviour and prevent recurrence thereof. Vueling explicitly reserves the right to reject a request to book and/or purchase tickets or other services if a credit or debit card or other means of payment fails to pass the fraud control and management measures established internally by Vueling at any time. In particular, and merely as an example, being unable to prove that you are the holder of a given credit card or other means of payment if prompted to do so at the check-in desk, or being unable to provide contact details for the card holder in order to make the relevant checks, could lead to a booking being cancelled.
When performing a transaction through your user account, you can ask Vueling to store your card number for future purchases. You card number will be encrypted at all times by means of SSL protocol that offers the highest level of security.
Notwithstanding the foregoing, it is essential for users to take basic precautions for their own security, and we especially recommend: